Before booking
Terms
Inquiries and bookings
We offer our services exclusively in Belgium and the Netherlands. An inquiry is not a confirmed booking. Dates, care arrangements, rates, and handover details are confirmed directly with you before care begins.
Care information
Pet parents are responsible for providing accurate routine, health, medication, emergency-contact, and veterinarian information. Please tell us about behavior or needs that could affect safe care.
Emergencies and cancellations
We will contact you as soon as reasonably possible if an emergency occurs and follow the instructions agreed before care begins. Cancellation terms and changes to booked dates or visits are discussed with each confirmed booking because schedules and care needs vary.
Cameras and recording devices
Before care begins, disclose every camera, microphone, doorbell camera, or other recording or monitoring device at the property, including its location and whether it records audio or video. All cameras and microphones inside the home must be switched off and disabled for the entire in-home stay or whenever we are inside the home for a visit or dog-walk handover. Discuss any outdoor monitoring devices with us before the booking is confirmed.
Drop-In / Check-In visits
Drop-In care consists of the individually agreed visits, not an overnight stay or continuous supervision between visits. Before confirmation, we agree the visit dates, time windows, 30- or 60-minute duration, care tasks and custom quote. Feeding, water, litter-box care, medication and play or companionship are provided as agreed in the care instructions.
Private Dog Walking
Walks are private to dogs from one household; we do not combine dogs from different households. Before confirmation, we agree the walk dates, time windows, 30- or 60-minute duration, handover arrangements and custom quote. Provide suitable leash and harness or collar equipment and clear instructions about reactivity, triggers, handling, mobility and medical needs. Dog Walking does not include an overnight stay or continuous supervision between walks.
Keys and access for visits
Before the first visit or walk, agree how keys will be handed over and returned, how we can enter and secure the property, and any alarm instructions. Keep the agreed access available at each booked visit and provide an emergency contact. If we cannot gain access or safely provide the agreed care, we will contact you to agree the next steps.
Questions
These general terms complement, but do not replace, the written arrangements agreed for a particular service booking. Contact [email protected] with questions.