Privacy policy

Who is responsible

BE/NL Paws Sitters is established in Belgium and is responsible for processing personal data on this website. For privacy questions, email [email protected]. An official business address will be added when available.

What we collect and why

We process contact details and pet-care information to answer inquiries, assess availability, and arrange care. Client forms may contain medical information, emergency contacts, access details, and routines. Reviews are processed for moderation and publication. For service planning, we keep an aggregate daily count of received booking inquiries. This statistic contains no names, contact details, visitor IDs, cookies, or IP addresses. We do not sell personal data.

Retention periods

Booking inquiries and their contact details are automatically deleted after 90 days. Aggregate daily counts contain no personal data and are kept for up to 2 years; older counts are automatically deleted. Sensitive data from client forms, including medical, access, and emergency information, is automatically removed 3 months after the end of the care period. Submissions and PDFs are kept for up to 2 years and then permanently deleted. Reviews remain published until you request removal or anonymization. Admin and technical records are kept for up to 12 months. Legal, tax, or dispute-related obligations may require a longer period; then we retain only what is necessary.

Hosting and processors

External providers may process data for hosting, email, technical security, and optional city suggestions, including IP address, browser details, form information, and the city name you enter. Your inquiry confirmation, including the details you entered, is emailed to you with [email protected] copied so our team can follow up. Recipient categories include hosting and infrastructure services, email services, and optional search services. When enabled, we use Cloudflare Turnstile to protect booking inquiries against abuse; Cloudflare processes information including IP address and browser details. Some providers may process data outside the European Economic Area; contact us for current locations and applicable safeguards.

Browser storage

We use limited storage on your device to remember preferences, such as dismissing the install or notification prompt, and to temporarily cache translations of public reviews. A first-party cookie remembers the sidebar preference. This storage is not used for advertising tracking. You can clear or block it in your browser settings; some preferences may then be requested again.

Your rights and request procedure

You may email us to request access, correction, deletion, restriction of processing, or to object. Clearly state your request and, where possible, use the same email address as for the inquiry. We may request reasonable identity verification. We acknowledge requests within a few business days and normally respond within one month. Complex requests may be extended where legally permitted; we will inform you. Client data is permanently deleted when legally allowed. Reviews are removed or anonymized on request.

Email [email protected] for a privacy request.

Complaints

If you believe your request was not handled correctly, you may contact the Belgian Data Protection Authority.