Your stay, thoughtfully planned
Care that feels clear, calm, and personal.
Here is what you can expect before, during, and after a stay with Enrico and Lexy. Every home and every pet is different, so we use this as a shared starting point before tailoring the details together.
01
The video consultation & onboarding
Before any booking is confirmed, we require an initial video call to make sure we are a great match for you and your pets.
How it works
We discuss your pet's daily routines, behavioral traits, health status, medication schedules, and specific instructions online ahead of time.
Key handover
Once everything is finalized, we coordinate the key handover either in person on the day the stay starts or through a secure pre-arranged drop-off.
What we discuss
Your pet's needs, emergency contacts, vet details, and home routines so the transition is smooth.
02
General care & communication
Whatever the length of your trip, you can expect a consistent baseline of thoughtful care and communication.
Daily updates
You receive at least one photo update every day.
Basic care
We handle feeding, fresh water, regular toilet breaks, and basic non-injectable medication when discussed with you.
Cleanliness
Pets are kept hygienic and any pet messes are cleaned promptly.
Emergencies
We stay in immediate contact about health or behavioral changes and transport your pet to the vet if an emergency arises.
03
House sitting & overnight care
We stay in your home to provide companionship, security, and dedicated care throughout the stay.
Pet care
Dogs receive daily exercise and outdoor time. Cat litter boxes and small pet cages are maintained and cleaned. Pets are never crated or tied up for long periods.
Home security
We can collect mail, water plants, take out bins, and make sure your home is locked and secure whenever necessary.
Your privacy
Only Enrico and Lexy will be on the property. We never invite other people or guests to your home.
Leaving it ready
We leave your home in the clean condition we found it: rubbish emptied, dishes washed, and floors clean.
Optional add-ons
Extra help for an easier return home.
These household tasks can be discussed for additional compensation during the stay.
Fridge restocking
Essentials and custom groceries stocked the day before you return.
Lawn & yard care
Regular mowing or basic garden upkeep while you are away.
Custom requests
Anything else that comes to mind can be discussed.
04
What we need from you
Clear information and a well-prepared home help us give your pets the calm, reliable stay they deserve.
Full disclosure
Please tell us about behavioral issues such as aggression, escaping, or chewing, and disclose any indoor or outdoor security cameras.
Clear instructions
Provide written feeding amounts, medication dosages, and daily routines to prevent misunderstandings.
Emergency contacts
Share your vet's details and a reliable emergency contact who is not traveling with you.
Supplies
Leave enough pet food, treats, medication, cleaning supplies, and basic household items such as toilet paper for the whole stay.
For the stay
Please provide a clean, tidy house, fresh bedding and towels for us, and clear walking equipment where applicable.
Ready to talk through your pet's routine?
Start a conversation